Frequently Asked Questions

Here are some commonly asked questions by our other customers. Take a look!

Our office hours are Monday to Friday 9:00am to 6:00pm.

Yes, there is a minimum order of $200 (excluding labour and delivery fees).

If you would like to arrange a quote, you can complete our online enquiry form. Alternatively, you can email us at [email protected]

Prices listed are for one hire term of 1-3 days. You can hire out our products for longer; we will simply increase the number of hires according to the length of the time required.

No, the delivery and labour are calculated by location, delivery and collection timeframe, order size, and product type.

We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items.

We will assess each quote and quote the delivery and labour costs to you accordingly.

We require a 30% deposit upon confirmation of order, and the balance 10 days prior to the event. All orders placed less than 7 days from delivery require full payment to confirm the booking.

No, our products are only for hire.

Currently, we do not allow pickups of any products.

We require a two hour delivery window. Any delivery that requires less than a two hour window may incur an additional fee.

Yes, however you will incur an additional fee for delivery or collection before 9am or after 6pm. 

Yes, you are required to return all equipment in the same condition that it was provided in.

The Hirer may cancel an order but may forfeit any hire fees paid as follows: (a) If booking is cancelled more than 7 days before the event date, Pink and Ivory will make a full refund of any hire fees paid minus the 30% deposit paid; (b) Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order (excluding customised products or goods procured exclusively for the hirer).

Have more questions?

Feel free to contact us at [email protected]