FAQ

Here are some frequently asked questions by our customers. 

Yes, there is a minimum order of $200 (excluding labour and delivery fees).

If you would like to arrange a quote, you can submit an enquiry by clicking here. Or you can email us at hello@pinkandivory.com.

Prices listed are for one hire term up to 2 days. 

No, the delivery and labour costs are calculated by location, delivery and collection timeframe, order size, and complexity of setup.

 

We include a labour fee onto all of our orders to cover the man hours to prepare, pack, load, unload, check, clean and store our items. The labour fee will vary depending on the order and the amount of labour that is required for the included items.

We generally require a 30% deposit upon confirmation of order, and the balance 10 days prior to the event. All orders placed under a short timeframe require full payment to confirm the booking.

This will be communicated closer to the date of the event.

Yes, however you will incur an additional fee for delivery or collection before 9am or after 7pm.

Customers may cancel an order but may forfeit any hire fees paid as follows:

 

(a) If booking is cancelled more than 7 days before the event date, Pink and Ivory will make a full refund of any hire fees paid minus the 30% deposit paid;

 

(b) Bookings cancelled within 7 days of the event date will forfeit 100% of the total hire fee.

 

These cancellation terms apply to cancellation of individual items from any confirmed order (excluding customised products or goods procured exclusively for the hirer).